Privacy Policy
Last updated: 19 February 2025
1. Who We Are
The Banter Van ("we", "us", "our") operates the website https://thebantervan.co.uk. We are committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and protect information about you when you use our website.
2. Information We Collect
We may collect the following types of information:
- Information you provide: When you contact us through our contact form, subscribe to our newsletter, or communicate with us, you may provide your name, email address, and message content.
- Automatically collected information: We use analytics services (Google Analytics) that may collect information about your device, browser type, pages visited, and how you interact with our website.
- Cookies: We use cookies to enhance your browsing experience and remember your preferences (such as dark/light mode). See our cookie notice below for more details.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and messages
- Send you newsletter updates (if you've subscribed)
- Improve our website and understand how visitors use it
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:
- Consent: When you subscribe to our newsletter or submit a contact form
- Legitimate interests: For analytics and improving our services
- Contract: When necessary to respond to your requests
5. Data Sharing
We do not sell your personal data. We may share data with trusted third-party service providers who help us operate our website:
- Google Analytics: For website analytics (data may be transferred to the US under Standard Contractual Clauses)
- Formspree: For processing contact form submissions
- Email service providers: For sending newsletters
6. Cookies
We use cookies and similar technologies. Here's what we use:
- Essential cookies: Remember your dark/light mode preference
- Analytics cookies: Help us understand how visitors interact with our website (Google Analytics)
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at hello@thebantervan.co.uk.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes set out in this policy. Contact form data is retained for up to 2 years. Analytics data is retained according to Google Analytics' default settings.
9. Security
We take appropriate security measures to protect your personal data. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@thebantervan.co.uk
- Website: Contact Form
12. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.